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89 % of Ryanair flights on-time in october 2016

Ryanair has released its October customer service statistics, which confirm that the irish remains Europe’s No 1 customer service airline with:

Robin Kiely (ryanair.ie)
Robin Kiely (ryanair.ie)
  • 89% of over 60,000 flights in October arriving on-time (down slightly due to bad weather)
  • Less than 1.5 complaints per 1,000 customers
  • Less than 1 bag complaint per 5,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

– Ryanair carried 10.9m customers in October with 89% of our 60,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

October 2015 2016
On-time flights 92% 89%
Complaints per 1,000 pax 0.83 1.40
Bag complaints per 1,000 pax 0.53 0.20
Complaints answered within 7 days 99% 99%

 

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